We want you to be satisfied with equipment supplied by us. If you experience any difficulties with items which you know to have been made or supplied by Allen Vanguard, please do not hesitate to contact us. Your views and your experiences are important to us. We want customers and users to report problems and faults in order to help us with product development and improve quality.
At Allen Vanguard we are keen to provide a resolution to problems with any product we supply, regardless of whether the product is covered by warranty or not. The normal warranty period for products is 12 months from receipted delivery.
If your enquiry is regarding any of the following issues, please contact After Sales Support:
- Problems with commissioning (first use of product out of the box)
- Problems or uncertainty with operation or use of product
- Problems caused by missing, broken or mal-functioning parts of a product
- Orders for spare parts or replacement parts
- Arranging an Engineer’s Visit for a service
- Preparing a vehicle for installation of ECM equipment
If your enquiry is regarding any of the following issues, please contact Sales or go to the Product area of this website:
- Problems with delivery of product
- New or additional accessories for a product
- Consumable items e.g. chemical payloads, HAL components
- Additional product training
Many common operational or maintenance questions are covered in our Frequently Asked Questions page, so it is worth checking here first before calling us. This area is constantly updated.
The After Sales Support team offers technical support for all our products, but there may be instances where we will redirect your enquiry or problem to a specialist outside the team. If this is necessary, we will continue to monitor and track your enquiry to ensure that a satisfactory outcome is achieved.